Twelfth AI Pty Ltd
About Twelfth AI
Twelfth AI Pty Ltd is an Australian software company building Twelfth, a commercial workspace for retail and category teams. Twelfth brings the signals behind pricing, inventory, range, promotion and supplier work into one place, then helps a team decide what needs attention and record what happens next.
We started with a practical observation. Most commercial teams already have dashboards and reports; the hard part is moving from evidence to a decision, keeping the reasoning attached, and making sure the resulting action has an owner. Twelfth is designed around that working loop.
The product is developed with retail operators and is configured around each customer’s categories, systems and decision rhythms. Twelfth reads the data teams already trust, and can write back to their systems, calendars and spreadsheets as an option. Recommendations keep their source context visible, and people remain responsible for review and commitment before operational work moves forward.
Twelfth is the written form of 12th. Our legal entity is Twelfth AI Pty Ltd, ACN 695 769 138. We operate the twelfth.ai website, the Twelfth software platform and the public documentation at twelfth.ai/docs/. General enquiries can be sent to hello@twelfth.ai; privacy enquiries can be sent to privacy@twelfth.ai.
What Twelfth is for
Twelfth is best suited to retailers and category teams that have useful commercial data but still rely on recurring spreadsheet assembly, weekly packs and meetings to turn it into action. A focused pilot begins with one category and the decisions already on the team’s desk.
- How a Twelfth pilot works→
Start with one category, the buyers who know it and the data they trust.
- Contact Twelfth→
Ask about the product, a pilot, support or company information.
Questions about Twelfth
- Q01What is Twelfth used for?
- Twelfth is a commercial workspace for retail and category teams. It brings the signals behind pricing, inventory, range, promotion and supplier work into one place, ranks the issues that need attention, and keeps each decision’s evidence, reasoning and owner attached. People review recommendations before anything becomes a decision.
- Q02Who uses Twelfth?
- Twelfth is built for retail and category teams: buyers, category managers, merchandise planners, heads of category and merch analysts, in trades such as grocery and convenience, health and beauty, fashion and apparel, games and auto parts. It suits teams that have useful commercial data but still rely on spreadsheet assembly, weekly packs and meetings to turn it into action.
- Q03How do I get started with Twelfth?
- Start with a focused pilot on one category. Twelfth works with your buyers to map the decisions, suppliers and routines that shape the category, connects the data they already trust, then gives the team a live workspace for the decisions on their desk. Book a demo at twelfth.ai/book-a-demo, or email hello@twelfth.ai with a short description of the category, systems and commercial work involved.
- Q04What integrations does Twelfth support?
- Twelfth connects to commerce platforms, retail systems, data warehouses, merchant feeds, calendars and spreadsheets. Shopify, Google Merchant Center, Microsoft 365 and many more are listed on the public integrations page at twelfth.ai/integrations, along with what each connection does and its current status. If your system is not listed, ask us about a custom data feed.
- Q05How much does Twelfth cost?
- Twelfth does not publish a fixed price on this site. A pilot is scoped around the category, data connections and work your team wants to cover. Book a demo or email hello@twelfth.ai with that scope to discuss pricing.
- Q06How long does it take to set up Twelfth?
- Twelfth does not publish a fixed setup timeline, because it is configured around each customer’s categories, systems and decision rhythms. Some connections are quick: Shopify connects in about a minute and is read-only. Workspace setup is a sequence of steps, from team defaults and member invitations to two-factor authentication, and how a pilot is scoped is set out at twelfth.ai/pilot.
- Q07Is Twelfth suitable for large retailers and enterprise teams?
- Twelfth is configured around each customer’s categories, systems and decision rhythms, and a pilot starts with one category. Its controls include single sign-on and SCIM provisioning with Microsoft Entra ID, Google Workspace, Okta or any SAML 2.0 or OpenID Connect provider, and a workspace-wide two-factor requirement. Security information is published at https://trust.twelfth.ai.
- Q08How does Twelfth handle security and data privacy?
- Twelfth publishes its security and compliance information at https://trust.twelfth.ai. Workspace controls include single sign-on, SCIM provisioning and a workspace-wide two-factor requirement. Ask privacy@twelfth.ai about a specific data handling or compliance requirement before relying on a general description here.
- Q09What does Twelfth not do?
- Twelfth does not act on its own: people review and commit decisions before operational work moves forward. It reads the data teams already trust. After review, supported or customer-specific integrations can write decisions back to your systems; signed webhooks are another option set up on request. Its public REST API is intentionally narrow and read-only today. Some integrations are still planned; twelfth.ai/integrations shows the status of each.
