How work flows through Twelfth
Twelfth turns overnight signals into a short list of things worth your attention, then keeps each one moving until it becomes a decision you own. Everything travels the same path, whatever the decision type:
Triage → Pending → Decisions.
The three stages read top-to-bottom in the left rail. This page explains what each stage is, who acts, and what “done” means — so a buyer, category manager (CM), or commercial lead can see the whole flow at a glance.
Twelfth surfaces an item into Triage. You review and commit it, and it moves to Pending. Once the order or change has been raised, it lands in Decisions as a permanent record — including how your call compared to what was recommended.
The three stages
| Stage | What it holds | Who acts | Leaves the stage when |
|---|---|---|---|
| Triage | Items twelfth has surfaced for you to review and work through | You (the buyer / CM) | You commit a decision, snooze it, or dismiss it |
| Pending | Decisions you have committed, awaiting the order or change being raised | You, or whoever raises orders | The order or price change is raised in the operational system |
| Decisions | A permanent, timestamped record of what you committed | — (read-only history) | Never — it is the audit trail |
Stage 1 — Triage
Triage is the review queue. Each morning’s engine run surfaces the lines that need a human look — a price that has drifted, a line running short before its next delivery, stock stranded in the wrong location — alongside anything proposed in a conversation with Twelfth.
Working a triage item is the core of the job:
- Open the item. You see the recommendation, the numbers behind it, and the evidence twelfth used to reach it.
- Check it against reality. Adjust the recommended quantity or value where you know something the engine does not. Nothing is committed while you are looking.
- Decide the outcome:
- Commit — you accept the decision (as recommended, or with your edits). It moves to Pending.
- Snooze — not now; bring it back tomorrow or on a date you choose.
- Dismiss — no action needed; it leaves your queue.
Committing with a changed quantity or value is still a committed decision — Twelfth records what you decided and, separately, what it recommended, so the two can be compared later.
Stage 2 — Pending
Pending holds decisions you have committed but that have not yet been actioned in your operational system — the purchase order still to be raised, the price change still to be pushed, the transfer still to be booked.
Pending rolls up every decision type in one queue. The type is just a label on the decision:
- Price — a price change
- Purchase order — a buy / replenishment order
- Transfer — moving stock between locations
- Watch list — items you are monitoring with no action due yet
- plus promo and clearance decisions
You can filter and group Pending by type, supplier, or category to work a batch together. An item leaves Pending when the order or change is raised — at which point it becomes part of the permanent record.
Stage 3 — Decisions
Decisions is the ledger. When a committed decision is raised, it lands here as a permanent, timestamped entry that shows:
- what you committed — the final quantity, value, or change, and
- what was recommended — so anyone can see where a human call differed from the engine, and why.
This is the audit trail for commercial policy. It is read-only: you cannot edit history, only add to it by committing more decisions.
Seeing the whole flow
Overview is a read-only map of everything moving from Triage into Pending, broken down by type and volume. Use it to see where work is piling up, which decision types dominate this week, and whether the team is keeping pace — without opening a single item.
Who does what
Twelfth proposes; people decide. The engine never commits a decision on its own — a person always reviews before anything is recorded. Decision guardrails (set in Workspace defaults) determine when a decision needs a second pair of eyes: a line below the category gross-profit floor, or a value above your authority limit, is held for review or sent to a manager for sign-off rather than moving ahead as normal.
Nothing twelfth surfaces is binding until a person commits it. A recommendation left in Triage has no effect on price, stock, or orders.