Workspace
Workspace
A Twelfth workspace is an organisation and its shared data. Open Settings → Admin → Workspace for the things that belong to the organisation itself. Owners and admins can change these. The page has four tabs:
- General: the workspace name and logo, a link to its members, and (for an owner) deleting it.
- Security & SSO: the two-factor policy it holds members to, and single sign-on with SCIM provisioning.
- Preferences: defaults the whole workspace starts from, such as the chat-sharing policy.
- Operational alerts: who is emailed when a chat surface or integration stops working, what is watched, and what has broken lately.
Switching between the workspaces you belong to, creating one, and accepting invitations are yours rather than the workspace’s, and live under My workspaces.
Workspace identity
Workspace owners and admins can update the workspace name and logo. The name is shown throughout Twelfth. The logo accepts PNG, JPEG, and WebP images up to 5 MB; Twelfth fits it within a compact image rather than cropping a wordmark.
The workspace slug is shown as a stable identifier for integrations. It is read-only in Settings.
Security & SSO
Owners and admins can require every member to enrol an authenticator app for two-factor authentication. The policy, its 14-day grace period and what to do before turning it on are covered in Workspace security. Workspaces on an enterprise agreement also configure single sign-on here.
Chat sharing
Owners and admins choose one policy for standalone AI conversations under Settings → Workspace → Preferences → Chat sharing:
| Policy | What chat creators can do | Where recipients find the chat |
|---|---|---|
| Private | Keep each standalone chat visible only to its creator | Only in the creator’s chat history |
| Workspace link | Share an unlisted link with any active member of this workspace | From the link; it does not appear in recipients’ chat history |
| Specific access | Share with selected active people or remits | In recipients’ chat history with a Shared badge |
Recipients can read a shared conversation but cannot reply, rename it, edit its proposal, or change its sharing. Sharing covers the full live conversation: past and future messages, attachments, and working traces. Sharing with a remit follows its current assignments. Category and other subject links describe the conversation but do not grant access.
Changing the policy is intentionally fail-closed: Twelfth makes every currently shared standalone chat private and removes its grants in the same change. Creators can then share again under the new policy. Decision chats keep their existing remit-based collaboration and are not controlled by this setting.
See Twelfth AI and chats for the person sharing a conversation.
Delete a workspace
Deleting a workspace is folded away at the bottom of Settings → Workspace → General, under Leave or delete workspace. Open it to reach the Danger zone. Only an owner can delete.
- Request deletion. Owners choose Request workspace deletion and can add an optional reason. Twelfth’s team runs the deletion: the request is sent to us and nothing is deleted yet. This protects a workspace with live data from being removed by a single click.
- Deletion is permanent once carried out: it removes the workspace and its shared data for everyone in it.
If you only want to step away from a workspace rather than remove it for the whole team, use Leave workspace under My workspaces instead.
Related
- Workspace security: the two-factor policy
- Members: invitations, roles and domain access
- My workspaces: switch, create, accept an invitation, leave