Comms & chat
Comms & chat
Open Settings → Data & AI → Comms & chat to connect the messaging tools your team uses. Use them to ask Twelfth in a channel, space or direct message. Operational data connections, including email forwarding, have their own Integrations page.
Only workspace owners and admins can change comms connections.
Each tool shows a status (On, Off, or a warning such as Bot not configured — cannot post yet) and a single action to connect or, once connected, Manage.
Providers
Each provider has its own setup and management guide:
- Slack: install the Twelfth app into your Slack workspace and choose the channels it can post to.
- Google Chat: post into Google Chat spaces using your workspace’s shared Google grant.
- Microsoft Teams: your Microsoft 365 admin installs the Twelfth app once; then ask Twelfth in a chat or @mention it in a channel. Available on request.
Follow-ups without a mention
Once Twelfth has answered in a Slack or Teams channel thread, your team can
keep asking in that thread without naming it again. Twelfth weighs each message
it receives there: a follow-up gets an answer, a thank-you gets a 👍, and a
conversation between colleagues gets no reply. When it is unsure, it does not
reply.
Settings → Comms & chat → Follow-ups without a mention sets this for the
whole workspace. Choose Only when @mentioned and Twelfth answers when it is
named or messaged directly, and is silent otherwise. Only owners and admins can
change it.
Google Chat is unaffected either way: Google only delivers messages that name
the app, so Twelfth answers there when @mentioned whichever setting is chosen.
Microsoft Teams needs app version 1.1.0 (see Teams).
Category access in shared threads
Answers in a shared channel, space or group chat are visible to its participants.
Twelfth uses a recognised asker’s own category access. For a person without a
linked Twelfth account, an owner or admin can choose one category for that
thread on the provider’s Manage page under Conversations. Only then may
Twelfth answer that person’s queued messages, using the conversation creator’s
current access limited to the chosen category. Choose a category only when its
data may be shared with everyone in that thread. With no category chosen, the
message waits until the person’s account is linked.
Direct messages never use the shared-thread category setting. A paused member
cannot use it either.
Who is told when a surface breaks
If a surface stops working for your workspace (a revoked Slack token, a withdrawn Google grant, the Teams app removed from a team), Twelfth emails your ops contacts with what broke and what to do, at most once a day per problem. By default that is every owner and admin. The list is chosen once, for every surface and every integration, under Settings → Admin → Operational alerts; each surface’s own page shows its Health and the addresses that would be told.
Related
- Integrations — the operational systems Twelfth reads from
- Operational alerts — who is emailed when a surface or integration breaks
- Notifications — how each person receives briefings and alerts