Google Chat
Google Chat
Ask Twelfth in a direct message or @mention it in a space. Owners and admins
connect under Settings → Comms & chat → Google Chat.
Until the Marketplace listing is live, contact Twelfth
to make the app available to your domain.
Add to Google Chat
Two steps are needed, in either order:
- A Twelfth admin chooses Add to Google Chat and approves access.
- Your Google Workspace admin or each user installs the app in Google Chat.
The Google grant reads spaces and the organisation directory to recognise
people. Twelfth sends replies as the app, not as the connecting person.
How it works
Twelfth receives direct messages and @mentions, not the rest of a space.
Answers use the recognised asker’s Twelfth access and are visible in that chat.
An unlinked participant in an existing shared thread needs an approved
thread category.
When Twelfth doesn’t recognise someone
Use the one-time sign-in link in its reply; it lasts 30 minutes. If only the
connecting person is recognised, ask your Google Workspace admin to check
Directory → Directory settings → Contact sharing.
Manage
Manage shows the connected identity and spaces where the app has been added
or mentioned. Disconnect Google Chat removes Chat access only.
Disconnect Google revokes the shared grant, also affecting Search Console,
Merchant Center and linked Google Calendar sources.