Shopify app FAQ

Shopify app FAQ

What is twelfth?
A workspace for category management, ranging and assortment, built on your own catalogue, stock and sales.

What does the app read?
Products, stock, locations and orders, read-only (read_products, read_inventory, read_locations, read_orders, read_price_rules, read_customers).

What does it never do?
It never changes your store or contacts your customers, and it never keeps customer names or contact details.

How do I connect?
In twelfth, go to Settings → Integrations → Shopify, enter your store domain and approve.

How do I disconnect?
Choose Disconnect under Settings → Integrations → Shopify. Reading stops straight away.

What happens if I uninstall?
twelfth stops reading the store, and its store data is erased when Shopify asks.

Can I connect more than one store?
A workspace connects one store, and a store belongs to one workspace.

How is privacy handled?
twelfth answers Shopify’s customer data and erasure requests. See https://twelfth.ai/privacy.

What does it cost?
The app is free to install.

How do I get help?
Email support@twelfth.ai or visit https://twelfth.ai/contact.